How to Set Up SmartCall in Under 30 Minutes
A step-by-step walkthrough for new users — from creating your first technician profile to dispatching your first job.
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Tips, guides, and insights for home service business owners.
A step-by-step walkthrough for new users — from creating your first technician profile to dispatching your first job.
Add your team, set your dispatch mode, configure SLA timers, and run your first report — everything a new manager needs to do in their first 7 days.
SmartCall supports both modes. Here's how to decide which one fits your team size, job volume, and management style.
See every technician on a live map, auto-send ETAs to customers, and never lose track of your fleet — all from one dashboard.
Every missed call is a lost job. Our human rep or AI answers every inbound call, qualifies the lead, collects job details, and creates the ticket automatically — even at 2am on a Sunday.
When customers call your technicians directly, you lose control of the job — and the relationship. Here's how call masking protects your business and your team.
SmartCall automatically tracks response time, arrival time, and completion time — and alerts your manager before a job becomes a problem.
Credit card, Zelle, or SMS payment link — SmartCall supports all three. Learn how to set up each method and when to use them.
Every call, job, note, and payment — automatically saved to the customer's profile. Know your customer before you even pick up the phone.
Job offers, navigation, customer history, photos, signatures, and payments — everything your technicians need to know to work efficiently from day one.
Compare job completion rates, revenue per technician, customer ratings, and on-time arrival — and use that data to reward your best people and coach the rest.
From faster dispatch to zero missed leads — here are the five features our top customers use to grow their business every month.