Terms & Conditions

Last updated: April 2026

Welcome to SmartCall ("Company," "we," "our," or "us"). These Terms govern your access to and use of our platform and services. By using our Services, you agree to these Terms.

1. Services Provided

  • AI-powered smart dispatch and job routing
  • Live GPS tracking for field technicians
  • Built-in phone system with call masking and recording
  • Automated invoicing and field payments via Stripe
  • Technician mobile app (iOS & Android)
  • Real-time reporting and analytics

2. Subscription Plans & Payments

Our Services are offered through fixed monthly subscription packages.

  • Starter: $89/month — 3 Full Users included
  • Professional: $299/month — 10 Full Users included
  • Enterprise: Custom pricing
  • No long-term contracts — subscriptions are month-to-month.
  • Cancel anytime.
  • If canceled mid-cycle, unused balance may be refunded upon request.

3. Cancellation & Refunds

  • Cancel anytime without penalty.
  • Refunds only if canceled before the billing cycle ends and upon request.
  • The 30-day free trial requires a credit card. You will not be charged until the trial ends.

4. Support & Service Availability

  • All plans: Email support at support@smartcallsync.ai
  • Professional & Enterprise: Priority response within 1 hour
  • Starter: Response within 12–24 hours
  • Enterprise: Dedicated account manager

5. Privacy & Data Protection

We respect your privacy and protect your data. For details, see our Privacy Policy.

6. Limitation of Liability

SmartCall's liability is limited to the amount of the monthly subscription fee paid in the month the issue occurred. We are not liable for indirect, incidental, or consequential damages.

7. Billing Issues & Non-Payment

  • Advance notifications are sent before each billing cycle.
  • If payment fails, we contact you via email.
  • If unresolved within 7 days, services may be suspended.

8. Permitted Use

Strictly prohibited:

  • Spam calling or robocalling outside legal compliance
  • Harassment, fraud, or illegal activities
  • Sharing account access with unauthorized parties
  • Attempting to reverse-engineer or copy the platform

9. Governing Law & Jurisdiction

These Terms follow the laws of Wyoming, USA. Disputes are handled in courts of Casper, WY.

10. Changes to Terms

We may update these Terms at any time. Updates are effective once posted. Continued use means acceptance.

11. Contact Information