Packed With Premium Features
For Your Home Service Business

Everything you need to dispatch, track, and get paid — in one platform.

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Call Dashboard & Recording Interface

Smart Phone System

Professional call management with privacy, recording, tracking, and automated messaging.

24/7 Call Center + Call Masking

Never miss a lead. Choose a human rep, AI, or both — answered in your business name, logged to your dashboard, and routed through a private Twilio number. Human answering at $2 per call.

Call Recording

Every call is automatically recorded and saved to cloud storage the moment it ends. Use recordings for quality assurance, dispute resolution, and training your sales team.

Call Tracking

Identify exactly which marketing channel generated each lead — whether it came from Google, Facebook, SMS partner, or a direct call. Know which campaigns actually bring paying customers.

SMS Automation

Automated text messages keep customers informed at every stage — appointment reminders, "technician on the way" alerts, and ETA updates. Supports TCPA compliance with opt-out management.

Smart Dispatch Engine

AI-powered job routing with manual override and intelligent offer management.

Auto Dispatch

The system automatically finds the nearest available technician using GPS-based distance scoring, workload balancing, and SLA priority. Assigns in seconds, not minutes.

Manual Dispatch Override

Managers can override auto-dispatch at any time — reassign jobs, select specific technicians, and document the reason. Every override is logged in the audit trail.

Offer & Accept Flow

Technicians receive job offers with a countdown timer. Accept, reject, or timeout — the system automatically moves to the next best candidate. No jobs fall through the cracks.

Dual Mode Operation

Switch between fully automatic dispatch and manager-controlled manual mode per business. One platform supports both workflows seamlessly.

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Auto-Dispatch Map View with Technician Locations

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Real-Time GPS Map with Technician Markers

Live Field Management

Real-time visibility into your field operations with GPS, mobile tools, and strict workflows.

Real-Time GPS Tracking

See every technician on a live map with status indicators (Available, En Route, On Site). GPS updates every 60 seconds during active jobs for precise tracking.

Technician Mobile App

A full-featured React Native app for iOS and Android. Technicians accept jobs, navigate via Google Maps, update status, capture before/after photos, collect signatures, and process payments — even offline.

Job Status Flow (FSM)

Jobs move through a strict state machine — Accepted → En Route → Arrived → In Progress → Work Done → Completed. No skipping states, no going backwards. Every transition is validated and logged.

Before & After Photos

Technicians capture up to 5 before and 5 after photos per job. All images are uploaded to secure cloud storage with job ID tagging for easy retrieval and dispute resolution.

Payments & Invoicing

Get paid faster with digital invoices, card payments, e-signatures, and multi-method support.

Digital Invoicing

Turn any completed job into a professional invoice with one click. Invoices are generated, tracked, and stored automatically. Status flow: Pending → Approved → Paid.

Stripe Payments

Accept credit card payments in the field through Stripe Connect. Supports Payment Links sent via SMS so customers can pay on their own time.

E-Signature & Waiver

Customers sign quotes and credit card waivers digitally — either on the technician's phone or via an SMS link to their own device. Waivers are stored as PDF in secure cloud storage.

Multiple Payment Methods

Support for credit card, cash, check, and Zelle. For Zelle, technicians enter the confirmation number shown by the customer. Managers can verify all payment methods from the dashboard.

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Invoice Screen with Payment Status

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Customer History Screen with Timeline

Customer Engagement

Build lasting relationships with complete customer profiles, automated updates, and feedback loops.

Customer History CRM

Every customer has a complete profile — all past calls, jobs, notes, payments, and interactions in one place. When a returning customer calls, your team sees the full picture instantly.

Automated SMS Updates

Customers receive automated messages at key moments — booking confirmation, technician dispatched, ETA countdown, and job completion. No manual follow-up needed.

Post-Job Feedback

After every completed job, the system automatically sends a review request via SMS or email. Ratings and customer responses are stored and visible to both technicians and managers.

Lead Deduplication

The system automatically detects returning customers by phone number — no time limit. Every interaction is linked to the existing customer record. No duplicate leads, no split history.

Reports & Analytics

Data-driven insights with real-time KPIs, performance tracking, and complete audit trails.

KPI Dashboard

See your business performance at a glance — daily revenue, active jobs, active technicians, SLA compliance, and pending payouts. All metrics update in real time on the manager dashboard.

Technician Performance

Compare technicians side by side — jobs completed, average rating, response time, and cancellation rate. Identify top performers and those who need coaching.

SLA & Escalation Engine

Set custom SLA targets per business — assignment time, arrival time, completion time. When thresholds are breached, the system automatically escalates: notify manager → notify owner → flag as critical.

Complete Audit Trail

Every action in the system is logged — who did what, when, and why. Login, job changes, dispatch overrides, payment approvals, permission changes. Immutable records that cannot be edited or deleted.

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KPI Dashboard with Charts

Ready to run your business smarter?

Join home service businesses across the US using SmartCallSync.