Dispatch smarter.
Get paid faster.
Grow without limits.

SmartCall includes a built-in phone system with call masking and automatic call recording, a full CRM with customer history and lead management, live GPS tracking for your entire fleet, and in-app chat between managers and technicians — all under one login.

SmartCall includes AI-powered automatic technician dispatch and routing, invoicing and field payments via credit card, Zelle, and SMS links, digital customer signatures, job checklists, before/after photos, advanced reports by technician and job type, and SLA timers with automatic escalation alerts.

No — your 30-day free trial is completely free with no credit card required. You only enter payment details when you decide to continue after the trial ends.

Most businesses are fully set up and dispatching their first job within 30 minutes. Our onboarding flow walks you through every step.

No. SmartCall is built for business owners and dispatchers, not developers. If you can use a smartphone, you can use SmartCall.

Yes. You can import your customer list via CSV, and our support team can assist with data migration from your current tools.

None. The price you see is what you pay. No setup fees, no per-job fees, no surprise charges.

Full Users have full app access — they can log in, view the dashboard, and use all features. Registered Technicians receive job assignments via SMS only, with no app access, and are unlimited and free to add.

Yes. You can switch plans at any time from your account settings, with no penalties or contracts.

Yes. Additional Full Users cost $35/month on Starter and $25/month on Professional.

In Auto mode, SmartCall's AI finds the nearest available technician and sends them a job offer automatically. In Manual mode, the manager selects the technician. Both modes follow the same rules and audit trail.

SmartCall automatically moves to the next closest available technician and sends a new offer. The manager is notified if no technician is available.

Locations are stored locally on the device and synced automatically when the connection is restored.

Every customer-to-technician call routes through a Twilio number. Neither party ever sees the other's real phone number, protecting privacy on both sides.

Yes. Every call is recorded and saved to cloud storage the moment it ends. Recordings are retained for 180 days by default.

It's a flexible hybrid system. Choose your preferred default: a professional human representative, our advanced AI for instant responses, or a combination of both. You have full control over how your calls are handled — 24/7.

Our trained call center representatives answer in your business name, follow your script, collect job details, and create the lead directly in your SmartCall dashboard. Every call is recorded and logged automatically — so nothing ever falls through the cracks. Human answering is available as an add-on at $2 per incoming call.

Credit card (via Stripe), Zelle, and SMS payment links. Technicians can collect payment on-site or send a link to the customer's phone.

Yes. SmartCall requires a signed digital waiver before any credit card transaction — this protects your business and complies with payment best practices.

A job can only be marked Completed after the invoice is approved, payment is received, the customer has signed, and the technician has completed the job checklist.

Absolutely. SmartCall uses Row-Level Security on every database table. No business can ever see another business's data — by design.

Yes. You can export your full customer list, job history, and financial records at any time from your account settings.

Yes. Technicians can accept jobs, update statuses, take photos, collect signatures, and add notes without internet. Everything syncs automatically when they reconnect. Note: credit card payments require an active connection.

Our support team is available by email, in-app chat, and phone. Most requests receive a response within a few hours during business days, and urgent issues are prioritized automatically.

Yes. Every new account gets guided onboarding to help you import data, configure dispatch rules, and train your team — at no additional cost.

Absolutely. We provide live training sessions for managers, dispatchers, and technicians, plus a library of short tutorial videos you can revisit anytime.

Standard support is available Monday–Friday, 8am–8pm EST. Priority and 24/7 support are available on Professional and higher plans.