Step 1 – Optimize Your Prompts & Scripts
- Keep instructions short, clear, and professional.
- Add variations for different situations (pricing requests, emergency calls, general questions).
- Test different greetings to see what works best for your audience.
Step 2 – Customize for Your Industry
- Locksmiths: focus on fast arrival times and 24/7 availability.
- Home services (plumbing, HVAC, electricians): highlight free estimates and service guarantees.
- Medical/office services: emphasize scheduling, confidentiality, and professionalism.
Step 3 – Monitor AI Performance
- Review call transcripts weekly to spot mistakes or missed opportunities.
- Adjust responses when customers hang up too early or ask repeated questions.
- Use CRM analytics to see how many calls become paying jobs.
Step 4 – Use Human + AI Together
- Let Callie handle first contact and data collection.
- Escalate complex cases (special requests, complaints) to a human rep.
- This balance keeps efficiency while ensuring personal care.
Step 5 – Stay Updated with AI Trends
- Test new AI voice options (clear, calm, industry-specific tones).
- Explore integrations (Zapier, WhatsApp, SMS automations).
- Keep up with best practices for AI call handling to stay ahead of competitors.
