Smart Call Sync LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard information when you use our Services.
1. Information We Collect
- 📌 Business & Account Information – name, email, phone number, company details, billing information.
- 📌 Call Data – caller ID, time and duration, call recordings, transcripts, call routing details.
- 📌 Usage Information – interactions with our platform, integrations with CRM, calendars, or messaging systems.
- 📌 Technical Data – IP address, browser type, device information, and cookies.
2. How We Use Information
- To provide and improve our Services (call answering, scheduling, CRM integration, outbound automation).
- To log, record, and forward calls/messages as requested by you.
- To personalize greetings, workflows, and automations.
- To process payments and manage billing.
- To provide customer support.
- To monitor system performance and security.
3. Call Recordings & Storage
- Calls may be recorded and transcribed for service quality and training purposes.
- Recordings are retained as long as necessary to deliver the Services or as required by law.
- Customers may request deletion of call records, subject to legal obligations.
4. Sharing of Information
We do not sell or rent customer data. Information may be shared only in the following cases:
- With your consent (e.g., integrations with CRM, calendars, WhatsApp, or email).
- With service providers who assist in delivering the Services (hosting, telecom partners, payment processors).
- As required by law or to protect rights, property, or safety.
5. Data Security
We use industry-standard security measures, including encryption, firewalls, and access controls, to safeguard your information. However, no system is 100% secure, and we cannot guarantee absolute protection.
6. International Data Transfers
If you access our Services from outside the United States, you agree that your information may be transferred and processed in the United States or other jurisdictions where our partners operate.
7. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your information.
- Restrict or object to certain processing.
- Request data portability.
- Withdraw consent where applicable.
Requests can be made by contacting: 📧 support@smartcallsync.ai
8. Data Retention
We retain data only as long as necessary to provide the Services and meet legal obligations. When no longer required, data is securely deleted or anonymized.
9. Children’s Privacy
Our Services are not directed to individuals under 18. We do not knowingly collect data from children.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be effective immediately upon posting on our website.
11. Contact Us
For questions about this Privacy Policy, please contact:
📧 support@smartcallsync.ai
